We are Sunnyvale’s first AAHA Accredited Practice!

AAHA Accredited LogoWow! It has been a long time since we have posted to our blog. But we have a good reason … we were busy getting ready for our AAHA Accreditation!

On November 10, 2011, we were granted Accreditation by AAHA, the American Animal Hospital Association. This prestigious, voluntary accreditation is attained by only 15% of animal hospitals in the United States. An AAHA evaluator came to our practice for an entire day and observed us working, audited our medical records, and performed a thorough inspection of every room in our hospital. She evaluated our standards of patient care, cleanliness, dental services, pain management, anesthesiology, surgery, radiology, staff continuing education, customer service, leadership and more.

Back in August, our AAHA evaluator came and toured our practice for a pre-evaluation inspection. She was very impressed with our facility, our staff and the protocols we already had in place. We did not need to make any  major changes to meet the standards of accreditation by AAHA because we had always made it our mission to provide the highest level of care available to our patients. We decided to really throw ourselves into the process though, and made it our goal to surpass the required standards in all categories. For example, in the category of continuing education, we developed an in-house online training program for our employees so that our whole team can easily keep up with new developments in the field, changes in protocols or policies and safety information.

What does this mean for our clients and their pets? We have earned official recognition for our dedication to upholding the highest standards of care and service for you and your pets. We have always practiced high quality medicine and will continue to do so. We will be re-evaluated by AAHA at least every three years to make sure these standards are being upheld, and you can rest assured that they will be!

For more information about AAHA, please visit www.healthypet.com

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